Canada’s leading provider and trainer of clinical administrative staff.

About Us

We have over a decade of experience recruiting staff for clinical administrative roles. We understand that this is not a customer service role, a data entry role, or a standard receptionist position. This is a complex role that requires experience, patience, empathy, and strong critical thinking. Your staff must triage patient inquiries effectively to ensure patient safety, clinical efficiency, and strong patient outcomes.

TRUSTWORTHY

PROFESSIONAL

TRAINED

AFFORDABLE

EMPATHETIC

TRUSTWORTHY PROFESSIONAL TRAINED AFFORDABLE EMPATHETIC

ClinicLine takes over the time-consuming process of finding, hiring, and training staff. With the medical administrator role no longer an attractive career in Canada, we can source candidates who take pride in doing this work. We provide clinics with updated workflows and processes to increase efficiency and patient outcomes.

Recruiting, hiring and training, replacing staff, and staff wages are expensive—we save clinics over 30-40% in overhead costs providing significant cost savings. Sudden absences (e.g. sick days, away days) are unavoidable in traditional in-office models but with ClinicLine's backup administrator model, you will never have a disruption to your clinic.

How We Work

Our mission is to reduce the administrative burden clinicians are facing and help provide relief against rising overhead costs.

We Care About Your Clinic

We know how difficult it is to source, train, and retain quality staff. With over a decade of experience supporting clinics, we were inundated with complaints from clinicians about the administrative burden that came from the difficult and time-consuming process of recruiting and training quality staff. With ever-increasing staff turnover, rising wages, and no solutions to help clinicians, ClinicLine was created. ClinicLine empowers clinicians to focus on patients instead of being overwhelmed by the administrative burden of unreliable staff.

WHAT OUR CLIENTS SAY ABOUT US

My clinic is busy and has many moving parts including nurses, physician assistants and lab techs. Within one week they had an off-site administrator trained in my clinic's workflow and executing almost all the tasks of an in-office administrator. Beyond the cost savings, I did not have to go through the interviewing, hiring, or training process. They took care of all that. I would highly recommend. -Dr. A. Vellathottam

I have seen virtual assistants in all industries except ours, so I was excited to hear when a company like ClinicLine was bringing a service tailored for Ontario clinics. Their offsite administrators are well trained and able to replicate all my clinic’s workflows. All clinics should be taking advantage of this. -Dr. R. Singh

I commend ClinicLine for their excellent service in recruiting staff for my clinic. Their candidate screening, qualified staff, and ongoing support have led to the successful integration of highly qualified staff, greatly benefiting our clinic and patient care. -Dr. A. Fraser

FAQ

  • Yes, we can tailor our services to fit your unique medical practice by developing a customized recruitment strategy and screening process based on your specific requirements. Additionally, we offer onboarding assistance and ongoing support to ensure the long-term success of your new team member.

  • All ClinicLine staff are fully EMR trained (Oscar Pro, QHR Accuro, Telus), and proficient with privacy and confidentiality best practices, skilled with dealing with “tough” patients and are a part of ClinicLine’s ongoing efficiency program continually ensuring your staff are efficient on phone calls and administrative tasks.

  • ClinicLine is compliant with the Personal Health Information Protection Act (PHIPA). We protect clinic data through administrative safeguards, industry leading security tools, and technical protections, including encryption and access controls. For more details, you can review our privacy policy here.

  • Expertise: We specialize in medical staffing, ensuring that candidates are well-qualified and fit the specific needs of your practice.

    Customized Services: We tailor our recruitment and screening processes to meet your unique requirements.

    Data Protection: We comply with PHIPA and employ robust data protection measures to secure clinic information.

    Ongoing Support: We provide continued assistance to ensure the success and integration of new team members into your practice.